Al99 Privacy Policy — How Your Information Is Protected

1 Introduction

Al99 (https://al99.onl) is a trusted online gaming and betting platform for members in Bangladesh. We believe protecting the privacy of each member's personal information is our ethical responsibility.

This Privacy Policy explains what information al99 collects, why it is collected, how it is used, and the steps we take to protect it. This policy applies to the al99 website, mobile app, and all related services.

Al99 always complies with applicable data protection laws and regulations. Your privacy is not just a legal obligation for us — it is part of our core business values.

2 What Information We Collect

Al99 collects various types of information to deliver its services. Full details are provided below:

• IP address and device information (model, operating system).
• Browser type and version.
• A log of how long you spent and where on the site.
• Data collected through cookies and similar tracking technologies.
• Gaming history, betting patterns, and transaction records.

3 How Your Information Is Used

Al99 uses the information it collects solely for the purposes listed below. Your data will not be used for any other purpose without your consent.

• Account Management: To handle registration, login, identity verification, and account security.
• Service delivery: To smoothly operate gaming, betting, deposit, and withdrawal services.
• Customer Service: To help resolve your issues and complaints quickly.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Obligations: To comply with applicable laws and regulatory authority guidelines.
• Personalized Experience: To provide game suggestions and offers tailored to your preferences.
• Contact: To send you important updates, promotions, and notifications (only with your consent).
• Analytics: To analyze user behavior and improve the quality of our services.

4 Data Storage & Protection

Al99 uses internationally recognized security standards to protect your data. Our servers and databases are secured with the highest level of encryption technology.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Anti-DDoS: Protection against cyberattacks.
• Regular Security Audits: Periodic audits conducted by third-party specialists.

Al99 does not retain your information longer than necessary:

• Active account data — retained until the account is closed.
• Transaction records — retained for up to 5 years as required by law.
• KYC documents — retained for a specified period following verification, in accordance with legal requirements.
• After account closure — for the period required under applicable law.

5 Third-Party Sharing

Al99 never sells your information to third parties. However, limited data may be shared in specific circumstances necessary for service operations:

• Payment Processors: To process transactions with mobile banking services such as bKash, Nagad, and Rocket.
• Technology Partners: For server hosting and technical support — they are bound by strict confidentiality agreements.
• Legal Authorities: When required by court order or legal investigation.
• Fraud Prevention: To verify suspicious activity with security authorities.

6 Cookie Policy

Al99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

7 Your Rights

As an al99 member, you have full control over your own data. Contact our support team to exercise any of the rights listed below:

8 Children's privacy

Al99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If an account belonging to a minor is identified, it will be closed immediately.
• Any data collected from minors will be deleted as soon as possible.
• If you believe a minor is using our services, please notify our support team.

9 Policy Changes

Al99 may update this Privacy Policy from time to time. Any changes will follow the process outlined below:

• Notifications will be sent to your registered email for any significant changes.
• The "Last Updated" date will always be shown at the top of the page.
• Continued use of the service after any changes means you accept the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

10 Contact

For any questions, complaints, or to exercise your rights regarding the Privacy Policy, please contact the al99 support team:

• Email: [email protected]
• Support: 24/7 via the site's live chat option
• Response Time: Responses are typically provided within 24–48 hours